Who We Are
Neil Henderson at Queue-safe Ltd is the controller of the personal data you submit to us and is responsible for your personal data.
Neil Henderson
Queue-safe ltd
Fareham Innovation Centre
4 Meteor Way
Lee-On-The-Solent
Hampshire
PO13 9FU
What Data do we Collect?
· Name and Surname
· Job Title
· Business Name
· Invoice & Delivery Address (If different)
· email address
· Contact Telephone Number
Security of your Data
We are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, safely stored on a Secure Server which is encrypted and protected by a Firewall.
RE Card Payment over the telephone – we use Cardsave Gateway and all their Services comply with the standards outlined in the Payment Card Industry Data Security Standard ("PCI DSS") published on the website www.pcisecuritystandards.org from time to time; and it holds PCI DSS Certification in relation to the Services. Upon demand Cardsave Gateway will present a copy of the PCI DSS Certification to You.
Online Payments are made processed using Stripe – to see their Privacy Policy follow the link
https://stripe.com/gb/privacy
How we use your data
1. QUEUE-SAFE LTD uses your personal data when an order is placed:
2. All personal data provided when a customer places an order, is kept on file for the purposes of fulfilling the order.
3. It is also retained to ensure that we know who our customers are and can help efficiently with any queries.
4. For market research purposes - to better understand your needs.
5. To enable QUEUE-SAFE LTD to manage customer service interactions with you.
6. Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
Promotional communications
· QUEUE-SAFE LTD uses your personal data for electronic marketing purposes (with your consent) and may send you an email to update you on the latest QUEUE-SAFE LTD offers.
· QUEUE-SAFE LTD aims to update you about products & services which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time:
Please email info@queue-safe.co.uk: -
In the “Subject” field type: -
PLEASE REMOVE US FROM YOUR MAILING LIST
Web Banner Advertising
If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices.
These advertisements are provided by QUEUE-SAFE LTD via market leading specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our separate Cookie Statement). You can remove or disable cookies at any time - see Cookie Statement for further information.
Sharing data with third parties
Queue-safe Ltd do not share your data with Third Parties other than delivery address details for our couriers and suppliers.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however we will normally hold data for a minimum of 6 years to comply with HMRC legal requirements.
How You Can Access or Correct Your Information
If you feel that any of the information that you have left on our site is incorrect, you can email or contact us by phone to provide the correct information.
How to Contact Us
If you have other questions or concerns about these privacy policies, please contact us on
02393 877 685 or send us an email at info@queue-safe.co.uk
Cookies Policy
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Account related cookies
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Linkedin and Google+, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods:
Email: info@queue-safe.co.uk